MerchantPilot combines product-aware replies, customer support, order and lead capture, broadcasts, knowledge management, and human review in a merchant workspace.
Customers can ask about size, compatibility, delivery, availability, or budget. MerchantPilot helps respond from the merchant catalogue and FAQs.
MerchantPilot does not replace inventory, payment, fulfillment, or delivery provider decisions.
FAQ-backed answers help customers understand policies, product details, delivery rules, and next steps while the merchant remains responsible for final handling.
AI assistance should be reviewed for sensitive, regulated, or high-impact questions.
Product choice, customer details, delivery area, notes, and handoff state can be organized so a team member can continue the sale.
Do not market this as final payment collection, inventory reservation, delivery completion, or refund automation.
Broadcast workflows support campaign planning, audience selection, delivery state visibility, failed-recipient review, and follow-up planning.
Broadcasts must comply with WhatsApp policies, consent requirements, and applicable communication laws.
Lead, order, support, and campaign context helps teams know what happened and what needs review next.
Final escalation processes and service levels depend on merchant operations and launch plan.
Products, FAQs, AI settings, and operating boundaries guide what MerchantPilot can safely say to customers.
Incomplete or stale merchant information can reduce answer quality.
The public feature surface now shows product matches, AI reply tags, order capture state, and team review context so visitors can understand the workflow quickly.
Start with a guided demo or waitlist request while full self-service activation remains under review.